Refund and Returns Policy
Effective Date: January 24, 2025
Last Updated: January 24, 2025
At TheLauraOgle.com, customer satisfaction is our priority. This Refund and Returns Policy explains our guidelines for returns, refunds, and exchanges. By purchasing from our website, you agree to the terms outlined below.
1. Physical Products
If you purchase physical products (e.g., signed copies of cookbooks) directly from TheLauraOgle.com, the following applies:
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- The product must be unused and in its original condition and packaging.
- Proof of purchase (e.g., order confirmation email) is required.
Non-Returnable Items
- Personalized or signed copies of books.
- Items marked as “final sale.”
- Digital products, including eBooks or downloadable content.
Process for Returns
- Contact us at laura@thelauraogle.com to initiate a return.
- Include your order number and reason for the return.
- Once approved, you will receive instructions on how to return your item.
Shipping Costs
- The customer is responsible for return shipping costs unless the item was damaged or defective upon arrival.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without proof of delivery.
2. Digital Products
Digital products, including eBooks or downloadable recipes, are non-refundable once purchased. If you experience issues accessing your purchase, please contact us at laura@thelauraogle.com, and we will assist you.
3. Refunds
Approval and Processing
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 5–7 business days.
Partial Refunds
- Partial refunds may be granted in certain situations, such as:
- Items returned with signs of use.
- Missing or damaged original packaging (not due to our error).
4. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us at laura@thelauraogle.com within 7 days of delivery.
- Include photos of the damage and your order number.
- We will arrange for a replacement or full refund, including shipping costs.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at laura@thelauraogle.com with details of your order.
6. Third-Party Purchases
If you purchased items through third-party platforms such as Amazon, Barnes & Noble, Walmart, or eBay, please refer to their respective return and refund policies. TheLauraOgle.com is not responsible for processing returns or refunds for third-party purchases.
7. Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
- Email: laura@thelauraogle.com